Your Front Desk Is Overwhelmed. Your Patients Feel It.
Healthcare providers handle hundreds of calls daily. Appointment requests, prescription refills, insurance questions, urgent symptoms. Your front desk staff are stretched thin, patients wait on hold, and some hang up and find another provider. Dialbox handles the phone so your team can focus on patient care.
Why Healthcare Providers Struggle With Phones
Monday Morning Rush
Weekend symptoms, lab results, and appointment requests all hit Monday morning at once. Hold times spike, patients get frustrated, and some give up.
Front Desk Burnout
Reception staff spend the majority of their day on repetitive calls. Scheduling, hours, directions, prescription refill requests. All routine. All time-consuming.
After-Hours Uncertainty
Patients call after hours with symptoms they are not sure about. Voicemail does not help them decide whether to go to emergency or wait until morning.
No-Shows Cost Revenue
Without reliable reminder calls, 15-25% of patients no-show. Each empty appointment slot is direct revenue loss.
Features That Matter for Healthcare Providers
Our AI phone answering service is built for businesses like yours.
Patient Scheduling
AI books, reschedules, and cancels appointments based on real-time calendar availability.
Patients get booked immediately without waiting on hold.
After-Hours Triage
AI assesses urgency after hours, routing true emergencies and providing guidance for non-urgent concerns.
Patients get useful guidance at any hour, not just a voicemail prompt.
New Patient Intake
AI collects health history, insurance details, and reason for visit before the first appointment.
Providers start each new patient appointment fully informed.
Appointment Reminders
Automated outbound calls reduce no-shows by up to 50%.
Every confirmed appointment is a filled schedule slot.
Prescription Refill Routing
AI collects patient name, medication, and pharmacy details and routes the request to the appropriate provider queue.
Refill requests arrive as structured messages rather than ad-hoc voicemails.
Recommended: Scale Plan
Most healthcare providers start with our Scale plan. Replace voicemail with AI for a fraction of the cost of hiring.
Healthcare Providers We Serve
Explore how we help specific industries.
Real Results
Westview Family Medicine
The Challenge
Reception was spending 80% of time on phone calls. Monday mornings were unmanageable. Prescription refill calls were mixed in with urgent patient concerns.
The Solution
Dialbox handles all inbound scheduling, prescription refill routing, and after-hours triage. Reception manages in-person patients and complex calls only.
Results
Frequently Asked Questions
Is Dialbox appropriate for a healthcare practice?
Yes. Dialbox is designed to handle healthcare phone workflows including scheduling, intake, triage routing, and prescription refill requests. Data handling meets the requirements of Canadian and US healthcare privacy standards.
Can the AI handle urgent patient calls?
Yes. Configure escalation rules for symptoms or keywords that indicate urgency. The AI directs patients to emergency services when appropriate and contacts your on-call provider for matters that require immediate clinical judgment.
Does it work with our scheduling software?
Dialbox integrates with most popular medical scheduling platforms. The AI accesses real-time availability and books directly, preventing double-booking.
How does it handle prescription refill requests?
The AI collects patient name, date of birth, medication name, and preferred pharmacy, then routes the request as a structured message to the appropriate provider queue for review and approval.
Your phone is your business.
Make it work for you.
Join healthcare providers who trust Dialbox for professional AI phone answering. 7-day free trial.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.