Keep website conversations going
after the tab closes
Website visitors do not always stay on the page long enough to finish. Dialbox can move a chat into SMS after clear consent without making the visitor repeat the question, phone number, or next step.
Clear opt-in. Connected context. Opt-out and sender checks preserved.
7-day trial. Credit card required. Cancel anytime.
Visitor asks a question in website chat
AI confirms a mobile number and clear consent
Dialbox sends a concise SMS continuation
The contact, source, and thread stay connected
The visitor can leave the page without losing the thread.
A website chat often starts at the exact moment a visitor is comparing you with someone else. SMS continuation gives them a way to keep moving even if they step away from the browser.
The AI receptionist can offer SMS when it helps the visitor, such as sending a summary, booking link, answer, or next step.
The SMS thread keeps the website source, contact link, and conversation history connected.
The visitor does not have to retype the same question once the conversation moves to text.
A smoother handoff
- Website chat captures the question
- SMS carries the useful summary
- Dashboard history shows where the thread started
Text only when the visitor clearly opts in.
Website chat to SMS is built for clear opt-in. Dialbox confirms the mobile number and consent before sending, then uses the same messaging safeguards as normal Dialbox SMS.
The visitor provides or confirms the mobile number before continuation.
Opt-out, sender readiness, pending-message, and delivery-status checks stay in place.
Raw click IDs and internal routing details stay out of customer-facing messages.
Consent path
- Confirm the number
- Confirm the visitor wants the text
- Send a concise continuation
Website chat, SMS, and calls share the same reception memory.
The point is not another inbox. It is one AI receptionist that can answer on the website, continue by SMS, and keep the team informed if the visitor calls later.
Website chat, SMS, calls, forms, email, and appointment records can sit in one customer timeline.
Staff can see what the visitor asked and what the AI already sent before replying.
Use SMS continuation for appointment next steps, quote follow-up, intake questions, and after-hours website conversations.
One reception record
- Website source label
- Contact and SMS thread
- Call, email, form, and booking history
Questions business owners ask
How does website chat move to SMS?
When a visitor provides or confirms a mobile number and gives clear consent, Dialbox can send a concise SMS continuation so the conversation can keep going outside the browser.
Does the visitor have to repeat everything?
No. Dialbox keeps safe website source labels, contact links, and conversation context connected so the SMS thread starts with the right next step.
Can the AI offer SMS continuation whenever it wants?
No. The AI should offer SMS at a useful moment, such as near wrap-up when a summary or next step would help, and only after the visitor provides or confirms a mobile number and consent.
Are opt-outs respected?
Yes. SMS continuation uses Dialbox messaging readiness, pending-message, delivery-status, and opt-out paths.
Does this expose ad click IDs to customers?
No. Raw click IDs and internal routing details stay out of customer-facing surfaces.
Who should use website chat to SMS?
Businesses that get website questions after hours, quote requests, booking questions, or longer conversations where the visitor may leave the page before the team can follow up.
Let website visitors keep talking.
Even after they leave the page.
Start a 7-day Dialbox trial and see how AI reception handles calls, texts, website chats, forms, appointments, and email history together. Credit card required.
New Lead - Jordan Lee
(212) 555-0147 ยท 2 min call
AI Summary
Caller wants pricing, has questions about setup, and asked to book a consultation later this week.