Field Service Teams
Technicians call customers from one business number. Office sees the full history. AI handles calls when everyone's on a job.
One number for the whole team
Business Phone Add-on
A business phone for growing teams.
Not just a dialer.
One business number for your whole team. Unlimited outbound calling. Team extensions, SMS, and transfers. Plus an AI receptionist that handles every call your team can't. All in one platform.
Ready
Enter phone number
Calling as Acme Plumbing (905) 555-7890
Still using basic VoIP?
Your VoIP system is half a solution
Standard VoIP gives you a dialer. Great for outbound. But when your team misses a call? Voicemail. So you end up paying for phone software AND a separate answering service. Two platforms. Two bills. No connection between them.
Your dialer can't help with missed calls
Voicemail means lost leads (80% of callers hang up)
Separate answering service = separate bill, separate login
No unified view of outbound AND inbound activity
What You Get
A phone system built for small teams
Included with every plan
AI Receptionist
When your team can't answer, AI steps in. Not voicemail. Real conversations that handle questions, take messages, and book appointments. 24/7.
Learn moreUnlimited Calling
USA + Canada. No per-minute fees.
Team Extensions
Dedicated extension number and SIP credentials per member.
Web Dialer
Click any number to call instantly.
Business SMS
Text from your main number.
No setup required
No per-minute fees. No complex setup. No IT department required. Works in your browser.
Shared Contacts
One list for your whole team.
Call Transfers
Warm or cold. One tap.
Number Management
Change numbers or go toll-free from Settings.
PBX Extension Transfers
AI dials extensions on Zoom Phone, RingCentral, or any PBX.
Simple Pricing
Add lines as you grow. No contracts.
Additional team lines
$ 20 USD/mo each
Unlimited outbound calling to USA + Canada included
- Browser-based dialer
- Outbound SMS included
- Shared contact database
- Call recording + transcription
Requires Dialbox plan with AI receptionist
Compare
Why teams switch to Dialbox
Feature
Dialbox
Standard VoIP
Traditional PBX
Unlimited calling (USA + Canada)
Per-minute fees
Per-minute fees
Team extensions + transfers
IT required
Business SMS
Varies
AI receptionist Handles missed calls 24/7
No hardware required
One platform, one bill
+ answering svc
+ answering svc
Who It's For
Built for small teams who need to stay connected
Sales Teams
Make unlimited outbound calls. Track who called who. Transfer hot leads instantly. AI catches overflow when your team is busy.
Unlimited outbound calling
Professional Services
One number for the firm. Route calls to the right person. AI handles after-hours and overflow so clients always reach someone.
24/7 client availability
Growing Startups
Start with 2 lines, scale to 20. Add extensions as you hire. AI handles what your team can't. No contracts, no hardware.
Scale as you grow
Your Business Number
Get a local number in your area code
Sign up and we'll provision a business number in your area code. Your team can start making calls in minutes. Customers see a local number when you call.
Either way, you get:
- A number in your local area code
- Unlimited calling to USA + Canada
- AI receptionist for missed calls
- SMS from your business number
FAQ
Common questions about the Business Phone
How fast can my team get started?
Minutes. Sign up, get your number, and start making calls from your browser. No hardware to install, no IT required.
What if my team works remotely?
Perfect for remote teams. Invite team members from your dashboard and they're set up in minutes. Everyone uses the same business number from anywhere with an internet connection. Role-based permissions control what each person can see and do. Calls route to whoever is available.
How does the AI know about my business?
You train it. Tell it your services, hours, and how to handle common questions. It learns your business and responds accurately.
Can callers tell they're talking to AI?
It sounds natural. The AI has real conversations, not robotic scripts. Most callers don't realize it's AI until you tell them.
Is there a desktop app?
Yes. Dialbox has desktop apps for macOS and Windows. Download them from the Business Phone page. You can also use the web app from any browser on any device.
How does billing work for extensions?
$20 USD per line per month, billed with your Dialbox plan. Add or remove lines anytime. No long-term contracts.
What if I need to cancel?
Cancel anytime from your dashboard. No cancellation fees, no phone calls required. Your number stays active until the end of your billing period.
Do I need to use the AI receptionist?
Yes. The AI handles calls your team misses. This is what makes Dialbox different. No more voicemail, no more lost leads.
Can I change my phone number?
Yes. Search by area code, preview available numbers, and activate a new local number ($19.99 one-time) or upgrade to a toll-free 800/888/877 number ($25/mo) directly from Settings.
Does Dialbox work with my existing PBX?
Yes. Staff members can have external phone extensions for systems like Zoom Phone or RingCentral. When AI transfers a call, it dials the main number and enters the extension automatically via DTMF tones.
Ready to take control? A business phone for growing teams.
A business phone for growing teams.
Not just a dialer.
One business number. Unlimited outbound calling. AI receptionist for inbound. One platform, one price. No contracts.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.