Stop chasing customers.
Let AI reach them first.
Dialbox Outbound Campaigns combine AI voice calls and SMS to remind, follow up, and re-engage your customers. Not robocalls. Real conversations that answer questions, reschedule appointments, and book on the spot.
Included with Growth+ and Enterprise plans. Manual campaigns available on Scale+.
Outgoing campaign...
Appointment Reminder
Sarah Chen - Tomorrow at 2 PM
Your team is stuck playing phone tag
You know the drill. Appointment no-shows cost you money. Lapsed customers slip away. Cancellations leave empty spots. Your team spends hours calling people back, leaving voicemails, sending follow-up texts. By the time they reach someone, the moment has passed.
50% no-show rate
Half your appointments don't show up because reminders get lost in email spam or ignored texts.
Hours wasted on follow-ups
Your team leaves 20 voicemails a day. Three people call back. The rest go to competitors.
Revenue left on the table
Cancellations create gaps. By the time you manually call the waitlist, it's too late to fill the slot.
Lapsed customers disappear
Your best customers stop coming. You mean to reach out. You never get around to it. They're gone.
SMS + Voice. One brain. No duplicate outreach.
Most tools treat SMS and calls as separate systems. Dialbox coordinates both. Send a text reminder. If no response, AI calls. No duplicate outreach. No annoyed customers.
Customer confirms via text at 10am. AI knows. The 2pm call never happens. No annoying duplicate contact.
AI sees the entire conversation across both channels. Customer asked about parking via SMS? AI knows when it calls.
Set your preference. SMS first, then call if no response. Or call first, SMS as backup. Campaigns adapt to what works.
Pre-built campaigns you can launch in minutes
Appointment Reminders
Cut no-shows in half. Send reminders for upcoming appointments via call or text. Customers can confirm, reschedule, or cancel on the spot.
Waitlist Fill
Fill cancellation gaps by calling your waitlist. AI calls contacts in priority order until someone accepts the open slot.
Re-engagement
Win back lapsed customers. AI reaches out with personalized messages. "We miss you." Offer a special deal. Book them back in.
Review Requests
Catch customers right after service while they're happy. Text with a direct link to Google or Facebook reviews. Get more 5-star ratings.
Every message feels like it was written for them
Generic blasts don't work. Dialbox campaigns use merge tags to personalize every message with customer data. First name, appointment time, service type, your business details. AI inserts the data automatically.
{firstName}, {lastName}, {email}, {phone}, {companyName}. Pull any field from your contact database.
{appointmentDate}, {appointmentTime}, {serviceName}. Perfect for reminders with specific details.
{businessName}, {businessPhone}, {businessAddress}. Include your callback number or location automatically.
See exactly what each customer will receive. Merge tags populated with real data. No surprises.
"Hi {firstName}, you mentioned interest in {serviceInterest}..." Data collected during calls becomes merge tags for campaigns. No manual data entry.
Caller says "yeah" or "sure" during a call? System records "yes." Clean, consistent data flows directly to your campaigns.
Not robocalls. Real conversations.
Campaign calls use the same conversational AI as Dialbox Virtual Receptionist. Full agent capabilities. Customers can interrupt, ask questions, request different times. AI answers from your knowledge base, checks your calendar, books appointments on the spot.
"What's your cancellation policy?" "Can I bring my kids?" AI knows your business and answers instantly.
"Actually, can I move that to Thursday at 3pm?" AI checks your calendar availability and books it. Done.
"I'm not sure I can make it." AI offers alternatives. "Would a different time work better?" Real conversation. Real conversions.
AI detects voicemail and leaves a clear, professional message with callback details. No awkward silence or cut-off greetings.
Same multilingual capabilities as inbound calls. AI detects language and responds naturally in French, Spanish, Mandarin, and more.
Every call is transcribed and recorded. Review what was said. Train your team. Improve your scripts based on real conversations.
AI reads every response and takes action
Customers reply. AI detects intent and responds automatically. "Yes" → Confirmed. "Can't make it" → Cancelled. "Stop" → Opted out. Ambiguous responses get flagged for human review. You get notifications for what matters. AI handles the rest.
AI classifies responses as Confirm, Cancel, Reschedule, Opt-out, or Other. No manual sorting. No missed responses.
Set your own response messages. "Thanks for confirming!" "We've cancelled your appointment." Personalize for your brand voice.
Choose which responses trigger alerts. Get notified for cancellations and opt-outs. Skip confirmations if you don't need them. Your inbox, your rules.
Watch your campaigns work in real-time
Most tools show you data hours later. Dialbox shows live progress as campaigns execute. Watch calls connect. See texts delivered. Track confirmations as they come in. Pause campaigns mid-flight if needed. Export results to CSV.
"23 of 50 contacts processed." See exactly where you are. SMS sent, delivered, responded. Calls made, connected, outcome recorded. Pause underperforming campaigns early or double down on what's working.
47/50 reached (94% reach rate). 32 responses (68% response rate). 28 confirmed. 3 cancelled. 1 opted out. All the metrics that matter.
SMS: 62% response rate, 4 min avg response time. Calls: 80% connect rate, immediate response. See what works for your customers.
Download complete campaign data. Contact info, timestamps, response content, outcomes. Import to your CRM or analyze in spreadsheets.
Ready to stop chasing customers?
Set up your first campaign in under 10 minutes.
Built for customer relationships. Not cold calling.
Dialbox Outbound Campaigns are designed for existing customers only. Appointment reminders. Follow-ups. Re-engagement. Not cold outreach to purchased lists. CASL compliant in Canada. TCPA compliant in the US.
Follows Canadian Anti-Spam Legislation requirements for commercial electronic messages. Opt-in verification. Clear sender identification. Automatic opt-out processing.
Meets Telephone Consumer Protection Act requirements. Recording disclosure. Opt-out keywords. Do Not Call list management. No overrides allowed.
Campaigns can only target contacts in your database. No manual phone number entry. Ensures opt-in compliance and maintains audit trail.
"Stop," "Unsubscribe," "Don't call me again." AI detects and respects opt-out requests immediately. Added to Do Not Contact list. No exceptions.
Default 9 PM - 9 AM in customer's local timezone. Configurable per campaign. Queued sends wait for next available window. No early morning or late night contact.
AI automatically discloses call recording at start. "Hi, this is calling on a recorded line regarding your appointment." Two-party consent states covered.
How Dialbox is different from every other outbound tool
| Feature | Dialbox | Competitors |
|---|---|---|
| Voice calls | Full AI agent with tools. Answers questions, reschedules, books appointments. | Auto-dialers with recorded messages. No conversation. |
| Multi-channel | Unified AI brain. SMS and voice coordinate. First response wins. | Separate silos. SMS tool doesn't know what voice did. Duplicate contact. |
| Campaign context | AI knows why it's calling. Can answer follow-up questions. | Script-only. Can't handle objections or questions. |
| SMS conversations | Smart intent detection. AI classifies responses and sends auto-replies. Ambiguous replies flagged for review. | Keyword matching only. "YES" or "NO." No real conversation. |
| Real-time updates | True real-time via Convex. Watch campaigns execute live. | Polling-based. Data delayed by minutes or hours. |
Available on three plans
Scale+
Dialer add-on500 contacts/month
Add the Dialer subscription to unlock manual campaigns on your Scale+ plan.
See pricingGrowth+
Included2,000 contacts/month
Outbound Campaigns are included. Launch voice and SMS campaigns from day one.
Start free trialEnterprise
IncludedUnlimited contacts
Unlimited campaigns with dedicated support and custom integrations.
Contact salesCommon questions
Is this like robocalling?
No. Campaign calls use conversational AI that has natural, two-way conversations. Customers can interrupt, ask questions, and reschedule on the spot. SMS campaigns use AI that handles multi-turn conversations, not just keyword matching. This is nothing like the robocalls or auto-dialers you're thinking of.
Can I use this for cold calling or purchased lists?
No. Outbound Campaigns are designed for existing customer relationships only. You can only target contacts already in your Dialbox database. This ensures opt-in compliance and prevents spam. Use it for appointment reminders, follow-ups, and re-engagement with your own customers. Not for cold outreach.
What happens if someone asks to stop calling or texting?
AI respects opt-out requests immediately and adds the contact to your Do Not Contact list. Works for both SMS ("STOP") and voice ("Don't call me again"). That contact won't receive any more outbound campaigns unless you manually remove the preference. This is a compliance requirement and cannot be overridden.
How much does it cost?
Outbound Campaigns are included with Growth+ (2,000 contacts/month) and Enterprise (unlimited). Scale+ customers can add the Dialer subscription to access campaigns (500 contacts/month). SMS and voice calls use your existing plan minutes.
Can AI reschedule appointments during campaign calls?
Yes. AI connects to your calendar and can reschedule on the spot. "Can I move to Friday morning?" AI checks availability and books it. Same calendar integration as Virtual Receptionist. Changes sync immediately.
What happens if no one answers the phone?
AI detects voicemail and leaves a professional message with the key details and your callback number. You can customize the voicemail script per campaign. No awkward silence or cut-off greetings.
How does multi-channel coordination work?
You can combine SMS and voice in a single campaign. If a customer confirms via text, the scheduled call gets skipped automatically. AI sees the full interaction history across both channels. No duplicate contact. No confusion. Just smart outreach.
Is this compliant with CASL and TCPA?
Yes. CASL compliant in Canada, TCPA compliant in the US. Automatic opt-out handling. Quiet hours enforcement (default 9 PM - 9 AM). Recording disclosure on calls. Campaigns only work with existing contacts, ensuring opt-in compliance. Full audit trail maintained.
Start reaching customers
proactively
Set up your first campaign in under 10 minutes. No tech skills. Just better customer engagement.
New Lead - Sarah Mitchell
(416) 555-0189 · 2 min call
AI Summary
Homeowner needs emergency furnace repair. Unit making loud noise and not heating. Available tomorrow morning. Wants callback within the hour.