Powerful AI Voice Features
to Transform Your Business
Never miss a call again with our AI-powered receptionist that handles inquiries, books appointments, and delights your customers 24/7
Get started, it's FREE!Dialbox Overview
Discover how Dialbox's powerful features can transform your business operations and customer experience.
Never Miss a Call Again
Our AI receptionist answers every call on the first ring, 24/7, ensuring you never miss an opportunity. Unlike traditional voicemail, Dialbox engages with your callers, providing instant assistance and capturing valuable information.
- First-ring pickup with zero wait time
- 24/7 availability, even after hours and on holidays
- Supports 26 languages with realtime switching
- Warm call transfers with call context and fallback to original agent if unanswered
- Choose a male or female human sounding voice
- Works with inbound calls or via a customized website widget
- Website call bot for automated customer engagement
Effortless Scheduling
Dialbox handles the entire appointment process from booking to confirmation, with direct integration into Google Calendar, Microsoft Outlook, Calendly, Square, and Acuity, eliminating admin tasks and callbacks.
- Books new appointments in real-time
- Reschedules existing appointments
- Sends confirmation notifications
- Direct integration with Google Calendar, Microsoft Outlook, Calendly, Square, and Acuity
- Texts links to callers for directions or calendar invites
- Automatic CRM sync with HubSpot for contact management and call logging
- Team-aware Booking into specific team calendars
Instant Information On Your Business
Dialbox provides your callers with critical business information instantly. Use the "About Your Business" section to give your agent comprehensive knowledge about your company. Answer common questions and share details about your services, saving time for both you and your customers.
- Business hours and holiday schedules
- Location details and directions
- Service details, FAQ's and pricing information
- Answers to frequently asked questions
- Company policies or in-depth knowledge via uploaded documents
Powerful Call Intelligence
Gain valuable insights into your call patterns with detailed analytics. Understand customer needs, track performance metrics, and identify trends to optimize your business operations.
- Detailed call summaries and transcripts
- Extract caller details such as name, email, and phone number
- Global Search to instantly find any conversation, transcript, SMS, or contact
- Listen back to recorded calls, and download recordings
American Privacy Protection
Dialbox is built specifically for American businesses with CCPA compliance at its core. Your data and your customers' information are protected with enterprise-grade security measures.
- Full CCPA compliance
- Secure data handling and storage
- American-focused privacy measures
- End-to-end data encryption
- No model training on your data
Unified Notification Center
Stay on top of all customer communications with a centralized notification hub. Get instant email and SMS notifications for every call. Receive real-time alerts for voice messages and SMS texts, and automatically filter out spam to focus on what matters.
- Real-time notifications for voice messages and SMS
- Intelligent spam detection and blocking
- No charges for spam calls
- Centralized dashboard for all communications
- Quick access to message details and caller information
- Mark messages as read or archived
- Organize and prioritize incoming messages
Two-Way SMS Messaging
Your customers can text your Dialbox number and receive instant AI-powered responses. You can also reply to any caller directly from your dashboard. Full conversation history for every contact.
- Customers text your number, AI responds instantly
- AI uses your full business knowledge base
- Book appointments and check availability via text
- Take messages when human follow-up is needed
- Reply to callers directly from your dashboard
- Full message thread history with each contact
- Available on Scale and Growth plans
Structured Call Flows
Turn complex phone conversations into predictable business processes. Design exactly how calls should go, step by step, with validation, branching logic, and quality tracking.
- Design multi-step conversation workflows
- Automatic data validation (phone, email, required fields)
- Intelligent branching based on caller responses
- Quality tracking: completion rates, data scores, drop-off points
- Perfect for intake, qualification, surveys, onboarding
Kiosk Check-in
Transform any tablet or touchscreen into an intelligent check-in station. Visitors tap to start, speak naturally, and watch their information appear on screen in real-time. No typing, no clipboards, no waiting.
- Voice-first experience: visitors just speak, no typing required
- Real-time display shows information as it's collected
- Full branding customization (logo, colors, messages)
- Instant staff alerts via dashboard and email
- Smart session management with auto-reset
Restricted Topics & Guardrails
Set clear boundaries for your AI agent with restricted topics. Define questions your agent cannot answer under any circumstances. Essential for regulated industries like legal, medical, and financial services.
- Define topics the agent must never discuss
- Maintain compliance with industry regulations
- Protect your business from liability risks
- Redirect callers to qualified professionals
Waterfall Phone Transfers
Route calls through multiple destinations until someone answers. Set up to 3 transfer destinations on Scale plan or 10 on Growth plan. Route calls by department or team. Ensure callers always reach a real person when needed.
- Sequential routing through multiple team members
- Up to 3 destinations on Scale, 10 on Growth
- Automatic fallback when lines are busy
- Customizable ring duration per destination
- Set up waterfall transfers by department or team
Automatic Contact Database
Dialbox automatically creates and maintains a complete contact database from every customer interaction. When someone calls, texts, chats on your website, or checks in at a kiosk, Dialbox captures their information and links it to a unified customer profile. No manual data entry. No duplicate contacts.
- Contacts created automatically from phone calls, SMS, website bot, and kiosk
- AI captures name, phone, email, and custom data during conversations
- Smart deduplication matches by phone number, then email
- Complete conversation history linked to each contact
- Channel badges show phone, SMS, web, and kiosk interactions
- Search across name, company, phone, email, and notes
- One-click CSV export with all contact data
- Edit any field with full audit trail
