# Dialbox Pricing

Last updated: April 30, 2026

Website: https://dialbox.us
Pricing page: https://dialbox.us/pricing
Contact: hello@dialbox.us
Phone: (249) 209-5699
Currency: USD
Region: United States
Free trial: 7 days
Credit card required at sign-up: Yes
Unlimited inbound call minutes: Yes
Per-minute fees: No
Overage charges on inbound AI Receptionist minutes: No

Dialbox pricing principle: Businesses should not be penalized for getting more calls. Every Virtual Receptionist plan includes unlimited inbound caller minutes, so success creates more opportunities instead of surprise usage charges.

## Standalone Products

### Business Phone
- Monthly billing: 20 USD/license/month
- Annual billing: 17 USD/license/month
- Best for: Teams that need a business number, calling, texting, voicemail, IVR, and extensions without live AI answering.
- Availability: Self-serve Business Phone onboarding is not open yet. Customers cannot sign up for Business Phone directly today. Contact Dialbox for availability.
- Includes:
  - Unlimited domestic calling to USA and Canada
  - SMS and MMS from your business number
  - Standard voicemail
  - IVR phone menus
  - Team extensions
  - SIP desk phones
  - Hold and transfer
- Optional add-ons:
  - AI Voicemail: 8 USD/month or 6.67 USD/month equivalent on annual pricing
  - 1-800 Toll-Free: 25 USD/month

### Assist
- Monthly billing: 15 USD/user/month
- Annual billing: 13 USD/user/month
- Best for: Teams that need AI access to knowledge, customer records, calendars, and connected business tools.
- Availability: Available as a standalone product.
- Includes:
  - Text and voice chat with AI
  - Full knowledge base access
  - Data lookups across contacts, calendars, and integrations
  - Permissions that follow staff roles and connected systems

## Plans

### Starter
- Monthly billing: 49 USD/month
- Annual billing: 41 USD/month
- Best for: Small businesses that want 24/7 AI answering with unlimited inbound minutes.
- Includes:
  - Unlimited inbound call minutes
  - Unlimited simultaneous calls
  - AI trained on your business details, services, products, and FAQs
  - Message taking with caller details
  - Intelligent contacts list
  - Staff and contacts directory
  - Ring before AI
  - Service areas
  - Website Chatbot
  - Website Forms
- Limits:
  - Max inbound call duration: 10 minutes
  - Live transfer to 1 external number by default

### Scale
- Monthly billing: 139 USD/month
- Annual billing: 119 USD/month
- Best for: Growing teams that need texting, booking, and more transfer flexibility.
- Includes:
  - Everything in Starter
  - Two-way SMS and MMS with AI
  - Automatic SMS translation
  - Team calendar bookings
  - Text During Call
  - Text After Call
  - Quick Replies with merge tags and media
  - CRM and data integrations
  - Website Forms without Dialbox branding
- Limits:
  - Max inbound call duration: 10 minutes
  - Live transfer to 3 external numbers by default

### Growth
- Monthly billing: 299 USD/month
- Annual billing: 249 USD/month
- Best for: Established businesses that need advanced automation, richer knowledge, and longer inbound calls.
- Includes:
  - Everything in Scale
  - Knowledge base corpus
  - Advanced Flow Builder with branching, loops, calculator, and data API
  - Longer inbound call limits
  - More live transfer capacity
  - Front Desk Kiosk eligibility
- Limits:
  - Max inbound call duration: 20 minutes
  - Live transfer to 7 external numbers by default

## Add-ons

| Add-on | Monthly | Annual | Billing unit |
| --- | --- | --- | --- |
| Business Phone attachment for Virtual Receptionist | 20 USD/month | 17 USD/month billed annually | Per license |
| AI Voicemail | 8 USD/month | 6.67 USD/month equivalent on annual pricing | Per account |
| Voice Station | 29 USD/month | 24 USD/month billed annually | Per station |
| Front Desk Kiosk | 199 USD/month | 166 USD/month billed annually | Per kiosk |
| Additional Location (Scale) | 39 USD/month | 33 USD/month billed annually | Per location |
| Additional Location (Growth) | 79 USD/month | 66 USD/month billed annually | Per location |
| 1-800 Toll-Free | 25 USD/month | Not available | Per number |
| Outbound Campaigns | Coming soon | Pricing not announced | triggered AI calling and SMS follow-up |
| Additional External Routing | 8 USD/month | 6.50 USD/month equivalent on annual pricing | Per routing slot |

## Notes

- Some add-ons extend Virtual Receptionist. Business Phone can be purchased standalone or added to a receptionist plan, but self-serve Business Phone onboarding is not open yet.
- Business Phone licenses unlock manual calling, SMS, voicemail, IVR, and unlimited live transfer routing for licensed staff.
- AI Voicemail is a Business Phone add-on for missed-call voicemail only. It does not answer live calls, use tools, book appointments, or replace Virtual Receptionist.
- Outbound Campaigns for triggered AI calling and SMS follow-up is coming soon. Pricing and usage limits have not been announced.
- Website Chatbot is included on all plans.
- Website Forms are included on all plans.
- Pricing is transparent and available without a sales call.