# Dialbox

> Dialbox is an AI-powered business phone system serving small teams across Canada and the USA. Three core products: Virtual Receptionist answers inbound calls 24/7, qualifies callers, books appointments. Business Phone System lets your team make outbound calls from your business number. Outbound AI Calling runs automated calling campaigns. Full service in both countries with local phone numbers and regional compliance. No hardware. No per-minute fees.

## Core Information

- **Service Area**: Full service in both Canada and USA
- **Websites**: https://dialbox.us (USA) | https://dialbox.ca (Canada)
- **Pricing**: Starting at $41 USD/month (USA)
- **Compliance**: PIPEDA (Canada), CCPA (USA), TCPA, and CASL compliant
- **Languages**: 26 languages including English/Spanish
- **Contact**: hello@dialbox.us

## Three Core Products

### 1. Virtual Receptionist (Inbound)
AI answers every call, text, and chat. 24/7. Analyzes sentiment, detects urgency, tells you who needs attention.

- Answers every call instantly. No voicemail, no hold music.
- Qualifies callers and filters spam automatically
- Books appointments directly into your calendar
- Summarizes calls so you know who to call back first
- Sends missed call text-backs to recover lost leads
- Visual Flow Builder with branching logic for complex call routing
- Smart Data Collection with AI-powered alias matching (turns "yeah", "yep", "sure" into "yes")
- 26 languages with real-time switching

**Channels**: Phone, SMS (two-way AI messaging), Website chat widget, Kiosk check-in

**Learn more**: [Virtual Receptionist](https://dialbox.us/virtual-receptionist)

### 2. Business Phone System (Team Outbound)
Your whole team makes and receives calls from any browser. Every outbound call shows your business number.

- Browser-based softphone. Call from anywhere.
- Your business name shows on every outbound call
- Phone extensions for team members (101, 102, etc.)
- Internal team chat for quick coordination
- All calls logged with full history
- Warm transfers with smart routing
- VIP routing. Key contacts bypass AI entirely.

**Team Line Pricing**: $20-25 per team line, unlimited calling. No per-minute fees.

**Learn more**: [Business Phone](https://dialbox.us/business-phone)

### 3. Outbound AI Calling (Campaigns)
AI makes outbound calls on your behalf. Appointment reminders, follow-ups, lead nurturing.

- Automated calling campaigns
- Appointment reminders and confirmations
- Post-service follow-up calls
- Lead re-engagement campaigns
- Custom scripts and branching logic

**Learn more**: [Outbound AI Calling](https://dialbox.us/outbound-ai-calling)

## Why Businesses Choose Dialbox

- **Never miss a lead**: AI answers every call, 24/7/365
- **Know who to call back first**: AI qualifies callers and flags hot leads
- **Your time protected**: Scammers and tire-kickers handled automatically
- **Customers actually answer**: Your business name shows on outbound calls
- **Personal stays personal**: Work calls stay on work apps
- **No minute anxiety**: Unlimited everything. Predictable billing.
- **Compliance built in**: CCPA, CCPA, TCPA, and CASL compliant

## Documentation

### Main Pages
- [Homepage](https://dialbox.us/) - AI-powered business phone system
- [Pricing](https://dialbox.us/pricing) - Plans from $41/month with feature comparison
- [Integrations](https://dialbox.us/integrations) - All supported platforms
- [Coverage](https://dialbox.us/coverage) - Service areas across USA

### Product Pages
- [Virtual Receptionist](https://dialbox.us/virtual-receptionist) - AI inbound call handling
- [Appointment Booking](https://dialbox.us/virtual-receptionist/appointment-booking) - Calendar integration details
- [Visual Flow Builder](https://dialbox.us/virtual-receptionist/flows) - Custom call routing logic
- [Business Phone](https://dialbox.us/business-phone) - Team phone system for outbound
- [Outbound AI Calling](https://dialbox.us/outbound-ai-calling) - Automated calling campaigns

### Landing Pages
- [AI Phone Answering USA](https://dialbox.us/ai-phone-answering-usa) - Comprehensive guide for USA businesses
- [Replace Voicemail with AI](https://dialbox.us/replace-voicemail-with-ai) - Why businesses switch from voicemail

### Integration Guides
- [Google Calendar & Workspace](https://dialbox.us/integrates-with/google) - Calendar, Gmail, Meet
- [HubSpot CRM](https://dialbox.us/integrates-with/hubspot) - Sync contacts and deals
- [Calendly](https://dialbox.us/integrates-with/calendly) - Scheduling integration
- [Slack](https://dialbox.us/integrates-with/slack) - Team notifications
- [Notion](https://dialbox.us/integrates-with/notion) - Database sync
- [Airtable](https://dialbox.us/integrates-with/airtable) - Custom workflows
- [Google Sheets](https://dialbox.us/integrates-with/google-sheets) - Spreadsheet sync
- [Webhooks](https://dialbox.us/integrates-with/webhooks) - Custom integrations

### Industry Solutions (61 industries)
- [Dentists](https://dialbox.us/industries/dentists) - AI answering for dental practices
- [Lawyers](https://dialbox.us/industries/lawyers-legal-firms) - AI answering for law firms
- [Medical Clinics](https://dialbox.us/industries/medical-clinics) - AI answering for healthcare
- [Real Estate](https://dialbox.us/industries/real-estate-agents) - AI answering for realtors
- [Accountants](https://dialbox.us/industries/accountants-bookkeepers) - AI answering for accounting
- [Plumbers](https://dialbox.us/industries/plumbers) - 24/7 AI for plumbing emergencies
- [HVAC](https://dialbox.us/industries/hvac-technicians) - AI answering for heating/cooling
- [Electricians](https://dialbox.us/industries/electricians) - AI answering for electrical
- [Veterinary](https://dialbox.us/industries/veterinary-clinics) - AI answering for vet practices
- [Contractors](https://dialbox.us/industries/general-contractors) - AI answering for construction
- [All Industries](https://dialbox.us/industries) - Complete list of 61 industries

### Competitor Comparisons (30+ alternatives)
- [All Alternatives](https://dialbox.us/alternatives) - Compare AI answering services
- [vs Ruby](https://dialbox.us/alternatives/ruby) - Dialbox vs Ruby Receptionist
- [vs Smith.ai](https://dialbox.us/alternatives/smith-ai) - Dialbox vs Smith.ai
- [vs Nexa](https://dialbox.us/alternatives/nexa) - Dialbox vs Nexa
- [vs Moneypenny](https://dialbox.us/alternatives/moneypenny) - Dialbox vs Moneypenny
- [vs Rosie](https://dialbox.us/alternatives/rosie) - Dialbox vs Rosie
- [vs Aircall](https://dialbox.us/alternatives/aircall) - Dialbox vs Aircall

### Blog
- [Blog](https://dialbox.us/blog) - Articles on AI phone answering and business communication

## Service Coverage

Dialbox provides full AI phone answering service in both Canada and the USA. Same features, same quality, local compliance for each country.

- **Canada**: https://dialbox.ca - PIPEDA compliant, English/French support
- **USA**: https://dialbox.us - CCPA compliant, English/Spanish support
- [Coverage Areas](https://dialbox.us/coverage) - City-specific pages for local businesses

## Frequently Asked Questions

**What is Dialbox?**
Dialbox is an AI-powered business phone system with three core products: Virtual Receptionist (inbound call handling), Business Phone System (team outbound calling), and Outbound AI Calling (automated campaigns).

**What are the three Dialbox products?**
1. Virtual Receptionist: AI answers inbound calls 24/7, qualifies callers, books appointments.
2. Business Phone: Browser-based softphone for team outbound calls with your business caller ID.
3. Outbound AI Calling: Automated campaigns for reminders, follow-ups, and lead nurturing.

**What is the Visual Flow Builder?**
A drag-and-drop interface for designing complex call flows with branching logic, loops, and conditional actions. Perfect for lead qualification, multi-step intake, and custom routing.

**What is Smart Data Collection?**
AI-powered data collection that turns messy caller responses into clean, structured data. Alias matching converts natural speech ("yeah", "nope", "ASAP") into consistent values ("yes", "no", "urgent"). Define custom fields once and reuse across message taking, appointment booking, and flows. Data flows directly to your CRM, spreadsheets, and campaigns via webhooks.

**Can my team make outbound calls?**
Yes. Every team member gets a browser-based softphone. Calls show your business name on caller ID, not personal numbers.

**What is Outbound AI Calling?**
AI makes outbound calls on your behalf for appointment reminders, post-service follow-ups, and lead re-engagement campaigns. You control the script and targeting.

**How much does Dialbox cost?**
Plans start at $41 USD/month. Team phone lines are $20-25/line with unlimited calling. All plans include unlimited inbound call minutes.

**What industries does Dialbox serve?**
Dialbox serves 61+ industries including dental, legal, medical, real estate, trades (plumbing, HVAC, electrical), and professional services.

**Is Dialbox compliant with privacy regulations?**
Yes. PIPEDA compliant in Canada, CCPA compliant in USA, plus TCPA and CASL compliant for messaging.

**Does Dialbox serve both Canada and USA?**
Yes. Dialbox provides full service in both countries with identical features, local phone numbers, and regional compliance. Canada uses https://dialbox.ca and USA uses https://dialbox.us.

**What integrations does Dialbox support?**
Google Calendar, HubSpot, Calendly, Acuity, Square, Microsoft, Slack, Notion, Airtable, Google Sheets, Housecall Pro, and webhooks for custom integrations.

## Technical

- [Sitemap](https://dialbox.us/sitemap.xml) - Complete XML sitemap
- [Robots](https://dialbox.us/robots.txt) - Crawler directives
- [Full Documentation](https://dialbox.us/llms-full.txt) - Detailed AI context with all pages