# Dialbox - Complete AI Context

> Dialbox is an AI-powered business phone system serving small teams across Canada and the USA. Three core products: Virtual Receptionist answers inbound calls 24/7, qualifies callers, books appointments. Business Phone System lets your team make outbound calls from your business number. Outbound AI Calling runs automated calling campaigns for reminders, follow-ups, and lead nurturing. Full service in both countries with local phone numbers and regional compliance (PIPEDA in Canada, CCPA in USA). No hardware. No per-minute fees.

## Company Overview

**Dialbox** is an AI-first phone system for small teams with three core products:

1. **Virtual Receptionist**: AI handles every inbound call, qualifies callers, books appointments, and summarizes who's worth your time.
2. **Business Phone System**: Browser-based softphone for team outbound calling. Your whole team shares one business number.
3. **Outbound AI Calling**: Automated AI calling campaigns for appointment reminders, follow-ups, and lead re-engagement.

### Service Regions (Full Service in Both Countries)
Dialbox provides complete AI phone answering service in both Canada and the USA. Same features, same quality, with local compliance and phone numbers for each country.

- **Canada**: https://dialbox.ca - PIPEDA compliant, English/French support, Canadian phone numbers
- **USA**: https://dialbox.us - CCPA compliant, English/Spanish support, US phone numbers

### Target Market
- Small and medium businesses in USA and Canada
- Service-based businesses (dental, legal, medical, trades, real estate)
- Businesses that miss calls during busy periods or after hours
- Teams that need to make outbound calls from a shared business number
- Companies replacing voicemail or traditional receptionist services
- Businesses needing automated appointment reminders and follow-ups

### Why Businesses Choose Dialbox
- **Never miss a lead**: AI answers every call, 24/7/365. Even at 2am.
- **Know who to call back first**: AI qualifies callers and flags hot leads.
- **Your time protected**: Scammers and tire-kickers handled automatically.
- **Customers actually answer**: Your business name shows on outbound calls.
- **Personal stays personal**: Work calls stay on work apps.
- **No minute anxiety**: Unlimited everything. Predictable billing.
- **Compliance built in**: CCPA, CCPA, TCPA, and CASL compliant.

## Pricing Plans

### USA Pricing (USD, Annual)
| Plan | Price | Virtual Receptionist | Team Phone |
|------|-------|---------------------|------------|
| Starter | $41/month | Basic AI answering, message taking, 10 min calls | 1 warm transfer destination |
| Scale | $125/month | SMS, calendar booking (3 members), warm transfers (3 destinations) | 3 VIP auto-transfers |
| Growth | $269/month | Visual Flow Builder, knowledge base, kiosk, 20 min calls | 7 destinations, 7 VIP |
| Enterprise | $299+/month | Unlimited everything, dedicated manager, SLA | Unlimited |

### Canada Pricing (CAD, Annual)
| Plan | Price | Virtual Receptionist | Team Phone |
|------|-------|---------------------|------------|
| Starter | $59/month | Basic AI answering, message taking, 10 min calls | 1 warm transfer destination |
| Scale | $119/month | SMS, calendar booking (3 members), warm transfers (3 destinations) | 3 VIP auto-transfers |
| Growth | $249/month | Visual Flow Builder, knowledge base, kiosk, 20 min calls | 7 destinations, 7 VIP |
| Enterprise | $299+/month | Unlimited everything, dedicated manager, SLA | Unlimited |

### Team Line Pricing
- Additional team lines: $20-25 per line/month
- Unlimited outbound calling per line
- No per-minute tracking or overage charges

All plans include: Unlimited inbound call minutes, unlimited simultaneous calls, 26 language support, 6 AI voice options, flexible business hours with split shifts.

## Product 1: Virtual Receptionist

AI answers every call, text, and chat. 24/7. Analyzes sentiment, detects urgency, tells you exactly what needs your attention.

**Product Page**: [Virtual Receptionist](https://dialbox.us/virtual-receptionist)

### Call Handling
- Answers every call instantly. No voicemail, no hold music.
- Unlimited simultaneous calls
- 26 language support with real-time switching
- 6 AI voice options
- Customizable greetings and scripts
- Emergency call prioritization and routing
- Max call duration: 10 min (Starter/Scale), 20 min (Growth), Unlimited (Enterprise)

### Caller Qualification
- AI qualifies callers automatically
- Filters spam and robocalls
- Detects urgency and sentiment
- Prioritizes hot leads for callback
- Custom intake questions
- Lead scoring and tagging
- Smart Data Collection with alias matching for clean, structured data

### Appointment Booking
**Details**: [Appointment Booking](https://dialbox.us/virtual-receptionist/appointment-booking)
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Housecall Pro integration
- Team calendar management (3-7+ members by plan)
- Automatic availability checking
- Confirmation and reminder messages

### Visual Flow Builder
**Details**: [Visual Flow Builder](https://dialbox.us/virtual-receptionist/flows)
- Drag-and-drop interface for complex call flows
- Branching logic based on caller responses
- Loops for collecting lists of items
- Conditional actions and routing
- Pre-qualification flows
- Multi-step intake processes
- Quality tracking: completion rates, data quality scores, drop-off points

### Smart Data Collection
Transform messy caller responses into clean, structured data that flows to your CRM, spreadsheets, and campaigns.

**Intelligent Response Matching**
- AI-powered alias matching converts natural speech into consistent data values
- "yeah", "yep", "sure", "absolutely" all become "yes"
- "I've been coming here for years" becomes "existing" customer
- "ASAP", "right away" becomes "urgent"

**Reusable Field Definitions**
- Define a custom field once with options, aliases, and output labels
- Use across message taking, appointment booking, and conversation flows
- Update in one place, changes apply everywhere

**Choice Questions for Voice**
- Add structured multiple-choice questions to calls
- AI naturally handles variations ("color job" maps to "coloring")
- Capture categorized data for routing and segmentation

**Smart Webhook Payloads**
- Custom output labels control how field names appear in integrations
- Send "Policy #" to Google Sheets instead of "policyNumber"
- Match exact column names without post-processing

**Campaign Personalization**
- Custom fields collected during calls become merge tags
- Personalize SMS and voice campaigns: "Hi {firstName}, you mentioned interest in {serviceInterest}..."
- 3x higher engagement with personalized outreach

### Channels
- **Phone**: Inbound call answering
- **SMS**: Two-way AI messaging
- **Website Widget**: Chat-based interactions
- **Kiosk Check-in**: Walk-in visitor management (Growth+)

### Advanced Features
- VIP caller auto-transfer (bypass AI for key contacts): 1 VIP (Starter) to Unlimited (Enterprise)
- Waterfall fallover routing: tries next destination if busy (Scale+)
- Missed call text-back (auto SMS follow-up)
- Warm transfers with call context
- Knowledge base corpus for AI responses (Growth+)
- Text links to callers during calls (Scale+)

## Product 2: Business Phone System

Your whole team makes and receives calls from any browser. Every outbound call shows your business number. No hardware. No per-minute fees.

**Product Page**: [Business Phone](https://dialbox.us/business-phone)

### Outbound Calling
- Browser-based softphone (WebRTC dialer)
- Business name shows on caller ID
- Full call history and logging
- Call disposition tracking
- Unlimited calling per line

### Team Collaboration
- Phone extensions for team members (101, 102, etc.)
- Internal team chat
- Warm transfers between team members
- Shared call notes and context

### Call Management
- VIP routing for key contacts
- Real-time call monitoring
- Call recording (where permitted)
- Outbound call analytics

## Product 3: Outbound AI Calling

AI makes outbound calls on your behalf. Automated campaigns for appointment reminders, follow-ups, and lead nurturing.

**Product Page**: [Outbound AI Calling](https://dialbox.us/outbound-ai-calling)

### Campaign Types
- Appointment reminders and confirmations
- Post-service follow-up calls
- Lead re-engagement campaigns
- Survey and feedback collection
- Payment reminders

### Features
- Custom scripts with branching logic
- Scheduled campaign execution
- Call outcome tracking
- Integration with CRM systems
- Compliance with TCPA and CASL

## Integrations

### Integration Hub
**Main Page**: [Integrations](https://dialbox.us/integrations)

### Detailed Integration Guides
- [Google (Calendar, Gmail, Meet)](https://dialbox.us/integrates-with/google)
- [HubSpot CRM](https://dialbox.us/integrates-with/hubspot)
- [Calendly](https://dialbox.us/integrates-with/calendly)
- [Acuity Scheduling](https://dialbox.us/integrates-with/acuity)
- [Microsoft 365](https://dialbox.us/integrates-with/microsoft)
- [Square](https://dialbox.us/integrates-with/square)
- [Slack](https://dialbox.us/integrates-with/slack)
- [Notion](https://dialbox.us/integrates-with/notion)
- [Airtable](https://dialbox.us/integrates-with/airtable)
- [Google Sheets](https://dialbox.us/integrates-with/google-sheets)
- [Housecall Pro](https://dialbox.us/integrates-with/housecall-pro)
- [Webhooks (Custom)](https://dialbox.us/integrates-with/webhooks)

## Main Pages

- [Homepage](https://dialbox.us/) - Service overview and signup
- [Pricing](https://dialbox.us/pricing) - Plan comparison and features
- [Integrations](https://dialbox.us/integrations) - All supported platforms
- [Coverage](https://dialbox.us/coverage) - Service areas (67 city pages)
- [Industries](https://dialbox.us/industries) - All 61 industry pages

## Product Pages

- [Virtual Receptionist](https://dialbox.us/virtual-receptionist) - AI inbound call handling
- [Appointment Booking](https://dialbox.us/virtual-receptionist/appointment-booking) - Calendar integration
- [Visual Flow Builder](https://dialbox.us/virtual-receptionist/flows) - Custom call routing
- [Business Phone](https://dialbox.us/business-phone) - Team phone system
- [Outbound AI Calling](https://dialbox.us/outbound-ai-calling) - Automated campaigns

## Landing Pages

- [AI Phone Answering USA](https://dialbox.us/ai-phone-answering-usa) - USA market guide
- [Replace Voicemail with AI](https://dialbox.us/replace-voicemail-with-ai) - Voicemail alternative

## All Industry Pages (61)

### Healthcare
- [Dentists](https://dialbox.us/industries/dentists)
- [Medical Clinics](https://dialbox.us/industries/medical-clinics)
- [Veterinary Clinics](https://dialbox.us/industries/veterinary-clinics)
- [Laser Skin Clinics](https://dialbox.us/industries/laser-skin-clinics)
- [Naturopaths](https://dialbox.us/industries/naturopaths)
- [Massage Therapists](https://dialbox.us/industries/massage-therapists)
- [Spas](https://dialbox.us/industries/spas)

### Legal & Financial
- [Lawyers](https://dialbox.us/industries/lawyers-legal-firms)
- [Accountants](https://dialbox.us/industries/accountants-bookkeepers)
- [Notaries](https://dialbox.us/industries/notaries)
- [Financial Advisors](https://dialbox.us/industries/financial-advisors)
- [Insurance Agents](https://dialbox.us/industries/insurance-agents)
- [Mortgage Brokers](https://dialbox.us/industries/mortgage-brokers)

### Real Estate & Property
- [Real Estate Agents](https://dialbox.us/industries/real-estate-agents)
- [Property Managers](https://dialbox.us/industries/property-managers)
- [Home Inspectors](https://dialbox.us/industries/home-inspectors)
- [Interior Designers](https://dialbox.us/industries/interior-designers)
- [Architects](https://dialbox.us/industries/architects)

### Trades & Home Services
- [Plumbers](https://dialbox.us/industries/plumbers)
- [Electricians](https://dialbox.us/industries/electricians)
- [HVAC Technicians](https://dialbox.us/industries/hvac-technicians)
- [General Contractors](https://dialbox.us/industries/general-contractors)
- [Roofers](https://dialbox.us/industries/roofers)
- [Painters](https://dialbox.us/industries/painters)
- [Flooring Installers](https://dialbox.us/industries/flooring-installers)
- [Drywall Contractors](https://dialbox.us/industries/drywall-contractors)
- [Home Renovators](https://dialbox.us/industries/home-renovators)
- [Garage Door Services](https://dialbox.us/industries/garage-door-services)
- [Gutter Services](https://dialbox.us/industries/gutter-eavestrough-services)
- [Window Installers](https://dialbox.us/industries/window-installers-cleaners)
- [Locksmiths](https://dialbox.us/industries/locksmiths)
- [Appliance Repair](https://dialbox.us/industries/appliance-repair-technicians)
- [Pool & Hot Tub](https://dialbox.us/industries/pool-hot-tub)
- [Pest Control](https://dialbox.us/industries/pest-control)
- [Junk Removal](https://dialbox.us/industries/junk-removal-services)

### Automotive
- [Auto Repair Shops](https://dialbox.us/industries/auto-repair-shops)
- [Auto Detailers](https://dialbox.us/industries/auto-detailers)
- [Car Dealers](https://dialbox.us/industries/car-dealers)
- [Windshield Repair](https://dialbox.us/industries/windshield-repair)

### Beauty & Personal Care
- [Hair Salons](https://dialbox.us/industries/hair-salons)
- [Nail Salons](https://dialbox.us/industries/nail-salons)
- [Pet Grooming](https://dialbox.us/industries/pet-grooming)
- [Tattoo Studios](https://dialbox.us/industries/tattoo-piercing-studios)

### Events & Services
- [Event Planners](https://dialbox.us/industries/event-planners)
- [Wedding Planners](https://dialbox.us/industries/wedding-planners)
- [Caterers](https://dialbox.us/industries/caterers)
- [Florists](https://dialbox.us/industries/florists)
- [Party Rentals](https://dialbox.us/industries/party-rentals-supplies)
- [Photographers](https://dialbox.us/industries/photographers)

### Education & Training
- [Tutors](https://dialbox.us/industries/tutors)
- [Music Teachers](https://dialbox.us/industries/music-teachers)
- [Dance Instructors](https://dialbox.us/industries/dance-instructors)
- [Driving Schools](https://dialbox.us/industries/driving-schools)

### Business Services
- [Cleaning Services](https://dialbox.us/industries/cleaning-services)
- [IT Managed Services](https://dialbox.us/industries/it-managed-services)
- [Marketing Agencies](https://dialbox.us/industries/marketing-design-agencies)
- [Print Shops](https://dialbox.us/industries/print-shops)
- [Courier & Logistics](https://dialbox.us/industries/courier-logistics)
- [Hiring & Staffing](https://dialbox.us/industries/hiring-staffing-firms)
- [Furniture Repair](https://dialbox.us/industries/furniture-repair)
- [Refinishing Services](https://dialbox.us/industries/refinishing-services)

## Coverage Pages

Dialbox serves businesses across both Canada and the USA with dedicated city-specific pages for major markets.

**Coverage Index**: [Coverage](https://dialbox.us/coverage)

- Canadian cities served via https://dialbox.ca
- US cities served via https://dialbox.us

City pages include local business schema, geo-targeting, and location-specific content.

## Competitor Comparisons (30+ Alternatives)

**All Alternatives**: [Alternatives](https://dialbox.us/alternatives)

### Human Receptionist Services
- [vs Ruby](https://dialbox.us/alternatives/ruby) - Dialbox vs Ruby Receptionist
- [vs Smith.ai](https://dialbox.us/alternatives/smith-ai) - Dialbox vs Smith.ai
- [vs Nexa](https://dialbox.us/alternatives/nexa) - Dialbox vs Nexa
- [vs Moneypenny](https://dialbox.us/alternatives/moneypenny) - Dialbox vs Moneypenny
- [vs Abby Connect](https://dialbox.us/alternatives/abby-connect) - Dialbox vs Abby Connect
- [vs AnswerConnect](https://dialbox.us/alternatives/answerconnect) - Dialbox vs AnswerConnect
- [vs AnswerForce](https://dialbox.us/alternatives/answerforce) - Dialbox vs AnswerForce
- [vs AnswerPlus](https://dialbox.us/alternatives/answerplus) - Dialbox vs AnswerPlus
- [vs AllianceAnswer](https://dialbox.us/alternatives/allianceanswer) - Dialbox vs AllianceAnswer

### AI Answering Services
- [vs Rosie](https://dialbox.us/alternatives/rosie) - Dialbox vs Rosie
- [vs Benny](https://dialbox.us/alternatives/benny) - Dialbox vs Benny
- [vs Goodcall](https://dialbox.us/alternatives/goodcall) - Dialbox vs Goodcall
- [vs My AI Front Desk](https://dialbox.us/alternatives/my-ai-front-desk) - Dialbox vs My AI Front Desk
- [vs Dialzara](https://dialbox.us/alternatives/dialzara) - Dialbox vs Dialzara
- [vs Simple Phones](https://dialbox.us/alternatives/simple-phones) - Dialbox vs Simple Phones
- [vs Upfirst](https://dialbox.us/alternatives/upfirst) - Dialbox vs Upfirst
- [vs Answering Agent](https://dialbox.us/alternatives/answering-agent) - Dialbox vs Answering Agent
- [vs Curious Thing](https://dialbox.us/alternatives/curious-thing) - Dialbox vs Curious Thing
- [vs Marlie](https://dialbox.us/alternatives/marlie) - Dialbox vs Marlie
- [vs Allo](https://dialbox.us/alternatives/allo) - Dialbox vs Allo
- [vs Botphonic](https://dialbox.us/alternatives/botphonic) - Dialbox vs Botphonic
- [vs LeadsMagnet AI](https://dialbox.us/alternatives/leadsmagnet-ai) - Dialbox vs LeadsMagnet AI
- [vs VetaVirtual](https://dialbox.us/alternatives/vetavirtual) - Dialbox vs VetaVirtual

### Phone Systems & Platforms
- [vs Aircall](https://dialbox.us/alternatives/aircall) - Dialbox vs Aircall
- [vs CloudTalk](https://dialbox.us/alternatives/cloudtalk) - Dialbox vs CloudTalk
- [vs Synthflow](https://dialbox.us/alternatives/synthflow) - Dialbox vs Synthflow
- [vs Numa](https://dialbox.us/alternatives/numa) - Dialbox vs Numa
- [vs Tidio](https://dialbox.us/alternatives/tidio) - Dialbox vs Tidio
- [vs Jotform](https://dialbox.us/alternatives/jotform) - Dialbox vs Jotform

### Other Comparisons
- [vs Voicemail](https://dialbox.us/alternatives/voicemail) - Why AI beats voicemail
- [Virtual Assistant Canada](https://dialbox.us/alternatives/virtual-assistant-canada) - Canadian virtual assistant options

## Blog Articles

- [Blog Home](https://dialbox.us/blog) - All articles on AI phone answering and business communication

## Frequently Asked Questions

**What is Dialbox?**
Dialbox is an AI-powered business phone system with three core products: Virtual Receptionist (inbound call handling 24/7), Business Phone System (team outbound calling), and Outbound AI Calling (automated campaigns). It replaces voicemail, traditional receptionist services, and gives small teams a professional phone presence.

**What are the three Dialbox products?**
1. Virtual Receptionist: AI answers inbound calls, qualifies callers, books appointments.
2. Business Phone System: Browser-based softphone for team outbound calls with business caller ID.
3. Outbound AI Calling: Automated campaigns for reminders, follow-ups, and lead nurturing.

**What's the difference between Virtual Receptionist and Business Phone System?**
Virtual Receptionist handles inbound calls. AI answers, qualifies callers, books appointments, and prioritizes who needs a callback. Business Phone System handles team outbound calls. Your team calls from a browser, and your business name shows on caller ID.

**What is Outbound AI Calling?**
AI makes outbound calls on your behalf. Use it for appointment reminders, post-service follow-ups, payment reminders, and lead re-engagement campaigns. You control the script, timing, and targeting.

**What is the Visual Flow Builder?**
A drag-and-drop interface for designing complex call flows with branching logic, loops, and conditional actions. Use it for pre-qualification, multi-step intake, service requests with urgency branching, and custom routing. Available on Growth plan and above.

**What is Smart Data Collection?**
AI-powered data collection that turns natural speech into clean, structured data. Key features: (1) Alias matching converts "yeah", "nope", "ASAP" into consistent values like "yes", "no", "urgent". (2) Reusable field definitions work across message taking, booking, and flows. (3) Choice questions let callers speak naturally while capturing categorized data. (4) Smart webhook payloads send data with your custom labels directly to CRMs, spreadsheets, and marketing tools. (5) Campaign merge tags let you personalize follow-up messages with data collected during calls.

**Can my team make outbound calls?**
Yes. Every team member gets a browser-based softphone. Calls show your business name on caller ID, not personal numbers. All calls are logged with full history.

**Does my business name show when we call customers?**
Yes. Outbound calls display your business name on caller ID, so customers actually answer. No more calls from unknown numbers.

**What is missed call text-back?**
When AI can't reach a caller or they hang up, Dialbox automatically sends a follow-up text to recover the lead. This happens automatically with no manual intervention. Available on Scale plan and above.

**How much does Dialbox cost?**
Plans start at $41 USD/month in USA and $59 CAD/month in Canada. All plans include unlimited inbound call minutes. Team phone lines are $20-25/line with unlimited outbound calling.

**Does Dialbox serve both Canada and USA?**
Yes. Dialbox provides full service in both countries with identical features. Each country has its own website, local phone numbers, and regional compliance:
- Canada: https://dialbox.ca - PIPEDA compliant
- USA: https://dialbox.us - CCPA compliant

**What industries does Dialbox serve?**
Dialbox serves 61+ industries including dental, legal, medical, real estate, trades (plumbing, HVAC, electrical), automotive, beauty, events, education, and professional services.

**Is Dialbox compliant with privacy regulations?**
Yes. Dialbox is PIPEDA compliant in Canada, CCPA compliant in the USA, plus TCPA and CASL compliant for messaging. All call data is encrypted and stored securely.

**What integrations does Dialbox support?**
Google Calendar, HubSpot, Calendly, Acuity Scheduling, Square, Microsoft 365, Slack, Notion, Airtable, Google Sheets, Housecall Pro, and custom webhooks for any integration.

**How does appointment booking work?**
The AI checks real-time availability in connected calendars, offers available slots to callers, and books appointments automatically. Supports Google Calendar, Calendly, Acuity, and Housecall Pro. Confirmations sent via email or SMS.

**Can Dialbox handle emergency calls?**
Yes. The AI can identify emergency keywords and situations, prioritize urgent calls, and transfer them to on-call staff or provide emergency instructions.

**What is VIP caller auto-transfer?**
Key contacts can bypass AI entirely. When a VIP calls, they're transferred directly to the right person without going through qualification. Limits: 1 VIP (Starter), 3 VIP (Scale), 7 VIP (Growth), Unlimited (Enterprise).

**What is waterfall fallover routing?**
When your first transfer destination is busy or unavailable, Dialbox tries the next destination in sequence. Configure up to 3 destinations (Scale), 7 (Growth), or 10+ (Enterprise).

**What languages does Dialbox support?**
26 languages including English, French, Spanish, Mandarin, Cantonese, Hindi, Punjabi, Arabic, Portuguese, and more. Real-time language switching during calls.

**What is Kiosk Check-in?**
A walk-in visitor management system. Visitors check in via a tablet or kiosk, and Dialbox notifies your team. Available on Growth plan (1 instance) and Enterprise (unlimited).

**Is there a free trial?**
Yes. Dialbox offers a 7-day free trial with unlimited calling to test the service.

## Technical Information

- [Sitemap](https://dialbox.us/sitemap.xml)
- [Robots](https://dialbox.us/robots.txt)
- [LLM Context (Summary)](https://dialbox.us/llms.txt)

## Contact

- **Email**: hello@dialbox.us
- **Phone**: (249) 209-5699
- **USA Website**: https://dialbox.us
- **Canada Website**: https://dialbox.ca